Perception on the improvement of attention service to the students under the basic conditions of quality for the institutional licensing of the Private University of Trujillo [Percepción sobre la mejora del servicio de atención a los estudiantes bajo las condiciones básicas de calidad para el licenciamiento institucional de la Universidad Privada de Trujillo]

Abstract

This research work has been developed with the purpose of evaluating the improvement of the attention service to the students of the Private University of Trujillo with the fulfillment of condition I, component I.4 referring to information systems of the Basic Conditions of Quality (BCQ) to obtain institutional licensing. The indicators used as information systems that involve enrollment, payments, bibliographic material, virtual learning have been used to evaluate the improvement of the attention service to students. The hypothesis was contrasted by applying the pre-experimental design with pre-test and post-test. The result obtained from the significant coefficients of the respective indicators the pre-test was 0.42, 0.15, 0.71, 0.58, 0.35, 0.22, 0.42, 0 and the post-test was 0.93, 1, 0.88, 0.79, 0.88, 0.90, 0.83, 0.67. It was possible to determine that there is no contradiction within each of the indicators, since the results show that in each indicator after using the information systems required in the basic quality conditions, a better service for the students was obtained.